Terms & Conditions

AIRPORT ARRIVALS
For seamless coordination, passengers are required to keep their mobile phones switched on after landing. If passengers cannot be contacted post-arrival, Ethos cannot be held accountable. In case a passenger cannot find their vehicle, they should call our Dispatch center at 303-810-5590. If contact is not established within 30 minutes for domestic or 45 minutes for international arrivals, there may be extra wait time charges or a no-show fee. We provide a courtesy wait period of 30 minutes for domestic and 45 minutes for international arrivals to collect luggage.

In case of lost luggage or any other delay, passengers are obligated to promptly inform our office. The person booking or the passenger should clarify if special handling is required for luggage or equipment. If your equipment doesn’t fit in the reserved vehicle type, Ethos cannot be held responsible for shipping. To ensure that additional charges are avoided, it is important to consider any potential delays resulting from the collection of extra luggage, such as golf bags or skis, that exceed 30 minutes. Therefore, it is recommended to consider these circumstances at the time of making the reservation. Ethos holds no responsibility for delays that result in a late cancellation or no-show. If there is no contact made after the courtesy wait time or if passengers leave the pickup location without notifying Ethos, it will be treated as a no-show. In such cases, charges equivalent to the base fare plus all applicable fees will be applied.

ADDITIONAL CHARGES
Extra charges may be added to the reservation, whether anticipated or unexpected at the time of booking. These may include, but are not limited to, tolls, parking fees, or other incidental expenses as requested.

CANCELLATION POLICY
If you need to cancel your reservation, your request must be received in line with the following policies: 2 hours for Sedans and SUVs; 24 hours for specialty vehicles such as Vans and Sprinters and Mountain Resorts; 48 hours for international travel; thirty (30) days for any size Coach. Late cancellations will be subjected to a full estimated charge, equivalent to the base fare plus applicable fees and surcharges; the vehicle hourly minimum for charters, mountain resorts, or out-of-area; for any size coach, a minimum $250 cancellation fee from the time of booking if cancelled thirty (30) days or more before date of service, 50% cancellation fee for 15-29 days before date of service, or full estimated charges if cancelled on or within fourteen (14) days. Certain markets, specialty vehicles, and all special events may have different cancellation policies. You must clarify with your Sales Agent the specific cancellation policy for your reservation or event.

CHANGES IN INFORMATION
Any amendments in your reservation details such as flight number, arrival time, etc., must be communicated by the passengers to us. All changes MUST be executed via our office, through our online reservation system, email, or by calling us at 303-810-5590. Please note, chauffeurs are NOT AUTHORIZED to modify any client reservation(s), alter charges, or accept any payments besides additional gratuity under any circumstances.

CHILD SEAT POLICY
Ethos Worldwide, LLC. holds no liability for any incorrect usage of a Child Restraint System by the client, be it the booker, passenger, or any other individual. No employee of Ethos Worldwide is authorized, permitted, or certified to install any Child Restraint System beyond placing it within the vehicle. For proper installation, the person responsible for the child must refer to the manufacturer’s instruction manual.

In accordance with Colorado law (Sections 42 4 236 & 42-4 237, C.R.S.), children up to 15 years old must be appropriately secured in a motor vehicle. Children under 8 must use a suitable child restraint system, and older children should use either a seat belt or a child restraint system. However, under Section 42-4-236(3)(f), C.R.S., these child restraint requirements do not apply to children transported in vehicles operated by a common carrier, contract carrier, or luxury limousine service like Ethos Worldwide. Despite this legal exemption, Ethos Worldwide strongly advocates and requires the use of appropriate child restraint systems in our vehicles whenever available. If you have a personal child seat or booster seat, or have requested one from Ethos Worldwide, our policy mandates its use and setup by the adult responsible for the child. If a passenger fails to use the child restraint system, then the passenger, on their behalf and on behalf of the child, agrees to assume all risks related to the use of Ethos Worldwide’s services. This includes risks of serious injury or death, economic loss, property damage or loss due to their own or others’ acts, omissions, or negligence, as well as the condition of the vehicle.

CLEANING FEES
Certain cleaning and sanitation fees will apply under the following circumstances:
A biohazard cleaning fee of $500 per occurrence
A cleaning fee of $250 for detailed cleaning required due to excessive dirt, including but not limited to trash, liquids, mud, and dirt.
A cleaning fee equivalent to 8 hours at the vehicle’s hourly rate for the ionization process necessary to remove smoke or odors from the vehicle.
Please note, the above are minimum fees, and the final amount will be decided by Ethos’ management.

CREDIT/DEBIT CARD TERMS
Ethos Worldwide retains the right to pre-authorize the credit or debit card provided at the time of booking for an amount exceeding the estimated charges. This authorization will be for the estimated amount plus an additional $100 USD to account for potential expenses like parking, tolls, additional stops, and waiting time. During this period, the pre-authorized funds may be inaccessible for the cardholder’s use. Ethos is not responsible for any overdraft fees resulting from holds placed on credit or debit card accounts. An alternate payment method may be used after the trip’s completion. If an alternate payment method is employed, the hold on the original card’s funds will be lifted. However, Ethos has no control over the time taken by the cardholder’s bank to release the funds back into the account. The bank may continue to hold these funds for three to five business days even after the hold is removed. Final charges will be determined once the trip is completed.

DEPOSITS
A non-refundable 50% deposit is needed for specialty vehicles and all special events. The remaining balance, which is also non-refundable, will be charged prior to the service’s commencement on the reservation date. The deposit policies may vary for certain specialty vehicles and special events. You must consult with your Sales Agent to understand the specific deposit policy applicable to your reservation or event.

FORCE MAJEURE
Neither party will be held responsible or accountable to the other, nor considered to have violated these Terms & Conditions, for any failure or delay in fulfilling or performing any term of these Terms & Conditions, including any applicable Event Agreement, when such failure or delay arises from events or circumstances beyond their reasonable control (termed as a “Force Majeure Event”). This includes, but is not limited to, acts of God, floods, fires, severe storms, mudslides, avalanches, tornadoes, governmental actions, lawful or unlawful acts of authority, compliance with any law or government order, rule, regulation or direction, war, invasion or hostilities, terrorist threats or acts, riots, or other civil unrest, national emergencies, plagues, epidemics, pandemics, infectious disease outbreaks or other public health crises (including quarantines or other employee restrictions), lock-outs, strikes or other labor disputes (regardless of their relevance to either party’s workforce), restraints or delays affecting carriers, fuel shortages, national or regional shortages of adequate power, telecommunications or transportation. This is subject to the affected party (i) promptly notifying the other party in writing of the Force Majeure Event, and (ii) making reasonable efforts to rectify such failure or delay in their performance. The cancellation provisions do not apply to Service cancellations due to a Force Majeure Event. All amounts paid by the Client, less any time or costs incurred by the Company and reasonable fees for the estimated time expended by the Company before such cancellation, can be refunded or credited towards future Services at the Client’s discretion. However, the Company will retain a minimum amount, no less than twenty-five percent (25%) of the Estimated Fee.

For these Terms & Conditions, “governmental actions” include (a) any directive issued by the World Health Organization, Centers for Disease Control, or any other government agency recommending travel restrictions to an Event location due to a SARS or H1N1 situation, preventing at least 50% of attendees from arriving on the first peak night of the Event, or (b) any Red Level Travel Alert issued by the Office of Homeland Security indicating a severe risk of terrorist attacks on or during the dates of the Event. “Terrorism” includes a reasonable time period, not exceeding three (3) days, following a terrorist act on U.S. soil that significantly restricts air travel due to the severity of the attack.

HOLIDAYS
A holiday surcharge will be applied on the following US-based holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Eve starting at 6:00 pm until the end of Christmas Day. For international reservations, holiday surcharges will apply on respective market holidays.

HOURLY TRIPS
Hourly trips are billed from base-to-base, or garage-to-garage, and for the total hours reserved by the customer, even if the actual time used is less than the booked hours. Any rate confirmed reflects the reserved hours, with the final charge adjusted to either the reserved hours or the actual duration of the trip, whichever is longer. Services outside the U.S. and Canada may be based on hourly and mileage/kilometers.

LIABILITY
Ethos Worldwide and its network members will not be held accountable in the event of a mechanical breakdown during a charter and will only be obliged to compensate for lost time on a mutually agreed upon date. The client assumes full financial responsibility for any damage to the vehicle caused during the rental period by them or any members of their party. This includes, but is not limited to, physical damage and any extensive cleaning resulting from the rental party’s use of the vehicle. Fees will be determined based on the actual repair cost and time involved in the repair at a rate of $50 per hour. Ethos is not responsible for personal items or belongings damaged or left behind in the vehicle. If lost items are found, Ethos will endeavor to return the item(s) or article(s) in a timely manner at the owner’s expense. This may include, but is not limited to, additional reservation time or shipping and packaging expenses. Consumption of alcohol by minors and possession or use of drugs in any of the vehicles is strictly prohibited. Vehicles must not be loaded beyond their seating capacity. Any fines incurred as a result of not adhering to these policies will be charged to the client. Ethos is not liable if the client reserves a vehicle type that cannot accommodate all passengers or luggage. Once the reserved vehicle has been dispatched for pick up, charges and fees are non-refundable if the client makes an error regarding vehicle capacity.

MISSED FLIGHTS/DELAYS
In case of missed flights or delays, it is incumbent upon the passengers to inform us promptly by calling our Dispatch at 303-810-5590 for rescheduling. We cannot be held responsible for flights or trains missed, cancelled, diverted, delayed, or any other incident that breaches the Cancellation Policy. We’ll do our best to cater to client needs in these cases, subject to Wait Time fees or Late Cancellations and re-bookings, without negatively impacting other reserved clients. In-flight or post take-off delays are monitored by us, and we strive to adjust our service as best as we can. However, if we’re informed unreasonably late before the reservation, the current booking will be considered a Late Cancel and charged as per the base fare plus applicable fees. Please ensure the accuracy of all flight, contact, and reservation details shared with us. We cannot be held responsible for incorrect or omitted arrival/departure details. We only track the flight number provided at the time of reservation.

NO-SHOWS
A reservation is regarded as a no-show if the passenger departs the pickup location without informing Ethos or if we cannot establish contact before the grace waiting period ends. No-shows will be billed the equivalent of the base fare of the reservation plus all relevant fees.

PAYMENT
The payment method must be established before the commencement of the reservation. Chauffeurs are NOT AUTHORIZED to alter any client’s reservations under any circumstances, apply or discount charges, or accept any payment other than additional gratuity. All initial charges, fees, and discounts are estimated based on standard rates and fees. Additional charges for tolls, parking, stops, after hours, excessive wait time, and other fees may apply. The final total amount due will be calculated upon completion of the trip.

PRIVACY TERMS
We value your privacy. Ethos will not disclose your personal information to anyone, except as required by law, for product or service development, or to safeguard our rights. We store only the personal information on our servers that is necessary for providing our services to you.

SEATING
All passengers are required to always remain seated. The total number of passengers must not exceed the vehicle’s seating capacity. The main passenger or person making the booking is responsible for maintaining order and discipline among the passengers. At no point should a passenger stand through the sunroof or hang any part of their body or limbs out of a window, whether the vehicle is moving or not.

SMOKING POLICY
Every vehicle is kept in pristine condition, ensuring maximum cleanliness and safety. Smoking is strictly prohibited inside, near, or around the vehicles at all times.

STOPS
Any additional enroute stops, whether planned or spontaneous, will be subjected to a minimum stop fee equal to a quarter of an hour at the vehicle’s hourly rate plus relevant fees. While we appreciate advance notifications of extra stops, spontaneous stops can be accommodated in the vehicle with passengers understanding the application of additional fees. Chauffeurs are not authorized to quote fees. Any queries regarding the fee amount should be directed to our office. Stops that are considered not enroute will be transformed into an hourly service, and charges will be adjusted accordingly. Enroute stops are those falling along the shortest route between pickup and drop off and completed within 15 minutes or less.

TIPS
A discretionary tip is included in all reservations for the convenience of the client, who might or might not be the passenger. The amount of this tip is entirely at the client’s discretion and can be increased, decreased, or removed entirely. Any tip received will be fully remitted.

UPDATES TO TERMS & CONDITIONS
Ethos Worldwide may update these Terms & Conditions at any time without prior notification. Neither Ethos Worldwide, Inc. nor its network members are responsible if the client or passenger(s) fail to review these Terms & Conditions fully or in part. By using Ethos’ services, you are accepting these Terms & Conditions.

If any portion of these Terms & Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, such a ruling will not affect the validity of the remaining portions, which will continue to be in full effect.

VEHICLE HOURLY REQUIREMENTS
Vehicle hourly requirements are as follows: Sedans: two (2) hours; Luxury Sedans, Standard/Luxury SUVs: three (3) hours; Executive Vans and Minibuses/Coaches: four (4) hours; Motor Coaches: five (5) hours. For special vehicles, events, and international bookings, hourly requirements may vary. Please confirm the specific hourly requirement for your booking with your Reservation Agent. If the duration of the reservation surpasses the vehicle’s minimum requirement, additional charges will apply as follows: Sedans, Luxury Sedans, SUVs, Luxury SUVs, Vans: in 30-minute increments; Executive Vans, Minibuses/Coaches, Motor Coaches: in 60-minute increments.

VEHICLE UPGRADES
Ethos retains the right to offer a complimentary vehicle upgrade or to utilize subcontractors or network members if events prevent us from fulfilling the requested reservation. While Ethos will endeavor to provide the requested vehicle, we cannot guarantee the exact year, make, or model due to variations in vehicle standards across different global markets.

WAIT TIME
For airport departures or transfers, we provide a 15-minute grace period beyond the scheduled pickup time in the reservation. Wait Time charges will commence once the grace period ends, billed in 15-minute increments at the designated vehicle charter rate. If the Wait Time extends to 45 minutes, the reservation will be switched to an hourly reservation with appropriate charge adjustments.

WEATHER-RELATED CONDITIONS
Ethos cannot be held liable for delays or cancellations during winter due to unsafe road conditions (e.g., untreated roads, accidents, etc.). Extra charges may be incurred due to weather conditions that create hazardous or challenging driving conditions, particularly in mountain regions and on resort trips. Transfers from the airport and point-to-point will be shifted to an hourly rate, garage-to-garage, if the weather conditions demand so.